We will do our very best to accommodate you based on the outlined policies.

30-Day Return Window

Healthy Sleep Canada accepts returns of sealed and unused
CPAP machines, masks, and accessories within 30 days of delivery. For hygiene and safety reasons, opened or used CPAP machines, masks, and batteries cannot be returned or exchanged, except under special circumstances such as: Critical illness or change in diagnosis.

The returned items must be unused and include all original accessories in sealed packaging.

To initiate a return, contact us via email at support@healthysleepcanada.ca
or phone at 1 (825) 882-8880 to receive a return authorization number
and instructions.

Please provide tracking information once the return is shipped.

Note: Healthy Sleep Canada is not responsible for return shipping costs or transit issues. It is recommended to use a reliable shipping provider with tracking.

Refunds & Credits

Refunds to the original payment method are offered. Also, customers may exchange the item for a different size or type or receive a digital gift card for use on healthysleepcanada.ca. Original shipping costs are non-refundable, and a 15% restocking fee will apply to all returns.

Mask Guarantee

Healthy Sleep Canada offers a 30-Day Mask Guarantee
to ensure you find the right fit. We strive to pair you with the most
appropriate mask equipment to fit your preferences. If you’re uncertain which
mask is most appropriate for you, we recommend trying our sizing guides
available on our website or reaching out to us by phone at 1 (825) 882-8880
or email at support@healthysleepcanada.ca.

When getting accustomed to PAP therapy, persistence is key,
and the mask that you are using now could be the most appropriate mask for you.
If you feel there are significant issues with your mask, we offer a 30-Day Mask Guarantee on eligible masks where we can replace your mask with a different
size or type. Please read the following details carefully:

The exchange request must be made within 30 days from the date of your
purchase.

You are responsible for shipping both ways and returning your current mask
back to us. To exchange your mask for one with a higher cost, you will have to cover the difference.

At Healthy Sleep Canada, we understand that behind each purchase is a real person looking for products that work for them. We will do our very best to accommodate you based on the outlined policies and your specific circumstances.

For further questions or assistance, please contact us at:

Phone:
1 (825) 882-8880

Email:
support@healthysleep.ca